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  • CAM.142 Ground Operations Management
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    Welcome to Ground Operations Management course!
    News Forum
    Questions Forum
    Course introduction
    Introduction seminar
    Introduction Seminar recording
    Study guide
    Getting Started: Your Perspectives on Ground Handling
    1. Roles and Responsibilities of a Station Manager
    Assignment 1: Roles and Responsibilities of a Station Manager
    Module 1: Role and Responsibilities of a Station Manager pdf for reading
    2. Airline and Airport Security
    Assignment 2: Airline and Airport Security
    Module 2: Airline and Airport Security pdf for reading
    3. Fraud Prevention
    Assignment 3: Fraud Prevention
    Leaving on a jet plane: the trade in fraudulently obtained airline tickets by Alice Hutchings
    IATA Whitepaper: Fraud in the airline industry why carriers need to think of themselves as crimefighters
    4. Airside Safety
    Assignment 4: Airside Safety
    Anonymous first feedback
    5. Compliance Monitoring and Station Compliance Programs
    Assignment 5: Compliance Monitoring and Station Compliance Programs
    IATA Emergency Response Plan and Action Checklist
    IATA Safety Audit Programs
    6. Baggage Handling Management
    Assignment 6: Baggage Handling Management
    Baggage handling at LHR airport
    7. Passenger Handling Management
    Assignment 7: Passenger Handling Management
    AIR TRANSPORTATION: PERCEPTION AND IMPACT OF PASSENGERS WITH REDUCED MOBILITY article by Zorro et al
    8. Airline Catering
    Assignment 8: Airline Catering
    Introduction to Hazard Analysis and Critical Control Points (HACCP) by Osama O Ibrahim
    9. Handling Agreements
    Assignment 9: Handling Agreements
    Outsourcing in Aviation: Contracts and Current Situation by Polat and Korkmaz
    Outsourcing within airport services by Pružinký and Mihalčová
    When is it Best to Outsource? by Jaroch
    SGHA example
    10. People Management
    Assignment 10: People Management
    Course summary
    Quiz on Ground Operations subjects - IATA exam practice
    IATA EXAM WEEK 22-31.03
    Ground Operations Management with AHM certificate submission
    Feedback
    Please give full feedback to the course on SIS Tahvel
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    Course info

    CAM.142 Ground Operations Management

    • Teacher: Kristjan Roosipõld

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